This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Application, for contacting and being contacted by this Application support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

Facebook Messenger Customer Chat (Facebook, Inc.)

Personal Data collected: About Me, Cookies, Data communicated while using the service and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

This type of service allows interaction with social networks or other external platforms directly from the pages of this Application.
The interaction and information obtained through this Application are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

Facebook Like button and social widgets (Facebook, Inc.)

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Pinterest “Pin it” button and social widgets (Pinterest)

Personal Data collected: Cookies and Usage Data.

Advertising

Remarketing And Behavioral Targeting

Analytics

Displaying Content From External Platforms

The Website may contain links to other websites (e.g. third party websites). Inforend Srl does not carry out any access or control over cookies, web beacons and other user tracking technologies that could be used by third party websites that the user can access from the Website; Inforend Srl does not carry out any control over the contents and materials published by or obtained through third-party websites, nor on the related methods of processing user personal data, and expressly disclaims any related liability for such eventualities. The user is required to verify the privacy policy of third party websites accessed through the Website and to inquire about the conditions applicable to the processing of own personal data. This Privacy Policy will be applied only to this Website as defined above.

How to disable cookies in browsers

Chrome

• On your computer, open Chrome.
• At the top right, click More  Settings.
• At the bottom, click Advanced.
• Under “Privacy and security,” click Content settings.
• Click Cookies.
• From here, you can:
  • Turn on cookies: Next to “Blocked,” turn on the switch.
  • Turn off cookies: Turn off Allow sites to save and read cookie data.

For more informations visit this page.

Mozilla Firefox

• Click the menu button and choose Preferences.
• Select the Privacy & Security panel and go to the Cookies and Site Datasection.
• Select Accept cookies and site data from websites (recommended) to enable cookies. To disable cookies, select Block cookies and site data (may cause websites to break).
  • If you are troubleshooting problems with cookies, make sure that Accept third-party cookies and site data is NOT set to Never. For more information, see Disable third-party cookies in Firefox to stop some types of tracking by advertisers.
• Choose how long cookies are allowed to be stored:
  • Keep until:
    They expire: Each cookie will be removed when it reaches its expiration date, which is set by the site that sent the cookie.
    Firefox is closed: The cookies that are stored on your computer will be removed when Firefox is closed.
• Close the about:preferences page. Any changes you’ve made will automatically be saved

For more informations visit this page.

Internet Explorer

1. In Internet Explorer, select the Safety button, and then select Delete Browsing History.
2. Select the check box next to Cookies.
3. Select the Preserve Favorites website data check box if you don’t want to delete the cookies associated with websites in your Favorites list.
4. Select Delete.

For more informations visit this page.

Safari 6

• Select Preferences from the Safari menu or hold down the Command key and the comma key at the same time (Command+,).
• safari preferences
• Go to the Privacy tab.safari privacy tab
• Click the Remove All Website Data button to remove all stored website data, or skip to step 5 to remove data on a site-by-site basis.safari delete website data
• Click Remove Now to confirm. Note, as Safari warns you, this could log you out of sites and perhaps also change how they function. For example, instead of getting tailored ads on the site, you’ll be served generic ones.safari delete website data confirm5. To remove stored data by site, click the Details button.

  safari details

• Select the sites with stored data you want to remove. Hold down the Command key to select multiple sites.safari cookies selected
• Click Remove.
• Click Done.

Alternatively, you can click the Remove All button to delete all of the sites’ cookies and stored data. Safari will ask you to confirm your choice

Safari iOS (dispositivi mobile)

• Open the Browser Safari iOS
• Go to Settings > Safari
• Tap Block All Cookies or choose one ption.
• To clear your cookies and keep your history, go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.

For more informations visit  this page.

Opera

• Open the Opera Browser
• Select Tools > Preferences > Advanced > Cookies
• Select from the following options:
  • Accepts all cookies from all sites
  • Allows only cookies that are set by the Web site you are visiting, not by any other sites whose content is displayed in frames or via images on the current page
  • Does not accept any cookies from any site

For more informations visit  this page.

Storage of personal data

Personal data are stored and processed through IT systems owned by Inforend Srl and managed by Inforend Srl or by third-party technical service providers; for more details, please refer to the “Scope of accessibility of personal data” section below. The data is processed exclusively by specifically authorized personnel, including personnel assigned to carry out extraordinary maintenance operations.

Purposes and methods of data processing

Inforend Srl may process your personal and sensitive personal data for the following purposes: use by users of services and features on the Website, management of requests and reports from users, sending newsletters, management of applications submitted on the Website, etc.
Furthermore, with the additional and specific optional consent of the user, Inforend Srl may process personal data for marketing purposes, i.e. in order to send promotional material and / or commercial communications relating to the Company’s services, to the indicated addresses, both through traditional methods and / or means of contact (such as, paper mail, phone calls with operator, etc.) and automated methods (such as, internet communications, fax, e-mail, text messages, applications for mobile devices such as smartphones and tablets -cd APPS-, social network accounts – e.g. via Facebook or Twitter -, calls with automatic operator, etc.).
Personal data are processed both in paper and electronic form and entered into the company information system in full compliance with EU Reg. 2016/679, including security and confidentiality profiles and based on principles of correctness and lawfulness of processing. In accordance with EU Reg. 2016 / 679 data are kept and stored for the time strictly necessary for the fulfillment of the purposes and in any case within the terms of the law.

Security and quality of personal data

Inforend Srl undertakes to protect the security of the user personal data and complies with the security provisions of the applicable law in order to avoid data loss, illegitimate or illegal use of data and unauthorized access to the same, with particular reference to the Technical Disciplinary concerning minimum security measures. Furthermore, the information systems and computer programs used by Inforend Srl are configured in such a way as to minimize the use of personal and identifying data; such data are processed only for the achievement of the specific purposes pursued from time to time. Inforend Srl uses multiple advanced security technologies and procedures in order to promote the protection of users personal data; for example, personal data is stored on secure servers located in places with secure and controlled access. The user can help Inforend Srl to update and keep correct their personal data communicating any changes related to their address, their qualification, contact information, etc.

Scope of communication and data access

Your personal data may be communicated to:

• all the subjects to whom the right of access to such data is recognized by virtue of regulatory provisions;
• to our collaborators and employees, as part of their commitments;
• to all those natural and / or legal, public and / or private persons, when the communication is considered necessary or functional for carrying out our activity and in the manner and for the purposes described above.

Nature of provision of personal data

The provision of some personal data by the user is mandatory to allow the Company to manage communications, requests received by the user or to contact the user himself to respond to his request. This type of data is marked with an asterisk symbol [*] and in this case, the conferment is mandatory to allow the Company to process the request which, in default, can not be processed. On the contrary, the collection of other data not marked with an asterisk is optional: failure to provide data will not entail any consequences for the user.
The provision of personal data by the user for marketing purposes, as specified in the section “Purposes and methods of data processing” is optional and the refusal to provide them will have no consequence. The consent granted for marketing purposes is intended to be extended to the sending of communications carried out through automated and traditional contact methods and / or means, as above disclosed.

Rights of the data subject

Art. 15 (right of access) , 16  (right of rectification) according to Reg. UE 2016/679

The data subject has the right to obtain from the data controller the confirmation that it is or is not undergoing the processing of personal data concerning him / her and in this case, to obtain access to personal data and the following information:

1. the processing purposes;
2. the categories of personal data in question;
3. the recipients or categories of recipients to whom the personal data have been or will be communicated, in particular if recipients of third countries or international organizations;
4. the storing period of the personal data provided or, if not possible, the criteria used to determine this period;
5. the existence of the right of the data subject to request the data controller to rectify or delete personal data or limit the processing of personal data concerning him or to oppose its processing;
6. the right to report a complaint with a supervisory authority;
7. the existence of an automated decision-making process, including profiling and, at least in such cases, significant information on the logic used, as well as the importance and expected consequences of such processing for the data subject.

Right according to art. 17 of Reg. UE 2016/679 – Right to cancel («Right to be forgotten»)

The data subject has the right to obtain from the data controller the deletion of personal data concerning him / her without undue delay and the data controller is obliged to cancel the personal data without undue delay whether there is one of the following reasons:

1. personal data are no longer necessary with respect to the purposes for which they were collected or otherwise processed;
2. the data subject revokes the consent on which the processing is based in accordance with Article 6 paragraph 1, letter a) or Article 9, paragraph 2, letter a) and whether there is no other legal basis for the processing;
3. the data subject opposes the processing pursuant to Article 21, paragraph 1 and there is no legitimate overriding reason to proceed with the processing, or opposes the processing pursuant to Article 21, paragraph 2;
4. personal data have been processed unlawfully;
5. personal data must be deleted to fulfill a legal obligation under Union or Member State law to which the data controller is subject;
6. personal data have been collected in relation to the information company service offer referred to in Article 8, paragraph 1 of EU Reg. 2016/679

Right according to art. 18 – Right of restriction of processing

The data subject has the right to obtain from the data controller the restriction of processing when one of the following hypotheses occurs:

1. the data subject disputes the accuracy of personal data for the period necessary for the data controller to verify the accuracy of such personal data;
2. the processing is illegal and the data subject opposes the cancellation of personal data and asks instead that its use is restricted;
3. although the data controller no longer needs it for processing purposes, personal data are necessary for the data subject to verify, exercise or defend a right in court;
4. the data subject has opposed the processing pursuant to article 21, paragraph 1, EU Reg. 2016/679 pending verification of the possible prevalence of the legitimate reasons of the data controller with respect to those of the data subject.

Right according to art. 20 – Right to data portability

The data subject has the right to receive, in a structured, commonly used and readable form on electronic device, the personal data concerning him / her provided to a data controller and has the right to transmit such data to another data controller without impediments by the data controller.

Revocation consent to processing personal data

The data subject has the right to withdraw consent to the processing of personal data by sending a registered letter with acknowledgment of receipt addressed to Inforend Srl, Via E. Mattei n. 92, 40138 – Bologna (Bo) Italy, or a certified Email to the email address (INSERT Certified Email ADDRESS), attaching a photocopy of his / her ID, with the following text: << revocation of consent to the processing of all my personal data >>. At the end of this step, your personal data will be removed from the archives as soon as possible.
If you would like to receive more information on the processing of your personal data, or exercise the rights referred to in paragraph 7 above mentioned, please send a registered letter with acknowledgment of receipt addressed to Inforend Srl, Via E. Mattei n. 92, 40138 – Bologna (Bo) Italy, or a certified Email to the email address (INSERT Certified Email ADDRESS). Please note that before we can provide you, or change any information, you may need to verify your identity and answer some questions. Our reply will be sent as soon as possible.